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Our Terms & Conditions Keep Your Account Safe

When you open an account with sinartogel 99, you accept our terms governing deposits, withdrawals, account security and dispute handling.

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sinartogel 99 Our Terms & Conditions Keep Your Account Safe
ACCOUNT HELP & COMPLIANCE

How to Reach Us About Terms Questions

Live Chat Support Open your account settings, tap the Help icon and select Chat. Our team responds during business hours (08:00–22:00 Indonesian time, seven days a week) to explain specific terms, dispute procedures or account restrictions.
Email Inquiry Send formal requests or disputes to [email protected] with your account ID and the issue. We confirm receipt within 24 hours and provide a full response within 5 business days.
Account Settings Portal Log in to your account, navigate to Settings > Legal & Terms to review your signed agreement, download a copy, or request a clarification on a specific clause without opening a ticket.
DATA & SECURITY COMMITMENTS

How We Handle Your Personal Data Under These Terms

Data Collection & Storage

We collect your name, ID number, phone and payment details during signup to verify your identity and process DANA, OVO, GoPay and QRIS transfers. Data is encrypted in transit and at rest; we retain it for seven years after account closure for tax and fraud compliance.

Cookie & Tracking Policy

sinartogel 99 uses session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not sell your data to third parties. Analytics cookies track how you move through the site to improve lobby speed and game load times.

Account Security Steps

Your password is hashed server-side; we never store it in plain text. We enforce two-factor authentication on withdrawal requests so only you can move funds from your wallet. Suspicious logins trigger an immediate email alert and account lock.

Data Requests & Deletion

You may request a full copy of your personal data or ask for account deletion by emailing [email protected] with your account ID. Non-financial data is deleted within 30 days; transaction records are kept as required by law.

Third-Party Sharing Rules

We share your data only with payment processors (DANA, OVO, GoPay, QRIS networks) to clear deposits and payouts, and with our fraud-detection partner to flag unusual account activity. No marketing partners receive your information.

Policy Change Notices

If we update these terms, we notify you via in-app banner and email 14 days before the change takes effect. Continued login after the notice date means you accept the new terms. You may close your account if you disagree.

Common Questions About Your Rights & Our Policies

Yes. Violations such as using multiple accounts, sharing login details, or transferring funds to another person's wallet can result in immediate suspension. We send a warning email and a 7-day appeal window before permanent closure. Your remaining balance is held and reviewed for 90 days; if no appeal is filed, funds are returned to your original deposit method.

Deposits are encrypted end-to-end; your payment data never touches our servers directly. DANA and OVO handle the transaction, then send us a confirmation code. We match that code to your account before crediting your wallet. If a deposit fails, the amount is automatically refunded within 2–4 hours.

You can withdraw to DANA, OVO, GoPay or QRIS anytime during business hours (08:00–22:00 Indonesian time). Minimum withdrawal is Rp50,000. We verify each request against your account history; your first withdrawal may take up to 24 hours. Subsequent withdrawals usually clear within 30 minutes.

File a formal dispute by emailing [email protected] with your account ID, game name, timestamp and description. We investigate within 5 business days, review our game logs and your account activity, then respond with a decision and explanation. If you disagree, you may escalate to our compliance officer for independent review.

We retain your transaction history and identity verification for seven years to comply with Indonesian tax and anti-fraud regulations. Personal contact details (email, phone) are deleted after 30 days unless you request a download copy first. You can request deletion of non-financial data earlier by contacting support.

Our terms apply uniformly across Indonesia where local law permits. Specific rules around deposit and withdrawal methods, account verification and dispute timelines may vary by region. When you sign up, we confirm your location and show any regional restrictions before you accept the terms.

Yes. Log into Settings > Account > Close Account, confirm your identity via one-time code sent to your email, and your account enters a 7-day waiting period. You can reopen it during this window by logging in again. After 7 days, the account is permanently deleted and your remaining balance is refunded to your original payment method.

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